Frequently asked questions

Yes. Upload your customer list, select a service-based template, set your schedule, and launch. No coding or technical setup is required, and guided steps help you get your first campaign live quickly.

Absolutely. Data is encrypted in transit and at rest, access is tightly controlled, and we follow industry best practices for security. We never sell your data, and you stay in full control of what's stored and what's removed.

Yes. Review Ascent is built to comply with GDPR and CCPA. We only process data for the purposes needed to run your campaigns, respect consent, and support data subject requests like access, deletion, and portability. Full details are in our Privacy Policy and DPA.

Each request includes delivery tracking, so you can see when messages are sent, delivered, and opened. If a channel doesn't reach someone, you can resend or try an alternate channel — the platform keeps a clear record of every attempt.

No. Requests are sent in your business's name with natural, friendly wording, and you control timing and frequency. You can review and approve messaging before it goes live, so every touchpoint reflects how you'd speak to a customer in person.

Yes. From a single location to dozens, the platform handles multiple locations, teams, and campaigns from one dashboard. Plans and features grow with you, and you can add locations as you expand.

Yes. Consistent review collection, professional AI responses, and broader visibility work together to lift your average rating, strengthen your Google presence, and build the trust that turns searches into customers.

Most businesses see more reviews, higher local rankings, and more inbound inquiries — often without increasing ad spend. Because the system runs automatically, the time saved plus the extra customers typically outweigh the monthly cost many times over.

Yes. Reaching customers on the channel they actually use — and following up across SMS and email — meaningfully increases the chance of a review. Multi-channel requests reach people wherever they are, rather than relying on a single touchpoint.

Customers can choose to leave a public review or share private feedback. Private feedback goes straight to you so you can respond and resolve concerns directly, which helps improve the customer experience and often prevents issues from escalating publicly.

No. The platform is designed for business owners, not developers. Setup is guided, the interface is intuitive, and most teams are running campaigns within minutes — no technical skills or training required.

Yes. A clear dashboard shows reviews collected, ratings over time, response rates, and campaign performance, so you can see exactly what's working and where to focus next.